Welcome!

• Who is Pixum?
• What advantages do I get from this takeover?
• Can I trust Pixum? / Is shopping at Pixum safe?
• What’s the product quality at Pixum like?
• What happens with my open orders?
• What happens with my personal data and my stored images?
• What happens with my account & credit card data?
• Why do I have to accept the Terms & Conditions?
• Can I continue to order through the ColorMailer, FastLab and NetFoto websites?
• I still have ColorMailer, FastLab or NetFoto vouchers – can I use these for Pixum?
• Can I continue to use the order software from ColorMailer, FastLab and NetFoto at Pixum?
• Why can’t I order an online photo book at Pixum?
• I do not wish to receive any further emails from Pixum, how can I unsubscribe the newsletter?
• Can I continue to order my pictures through Picasa/Flickr/Facebook?
• Will Pixum deliver to my country?
• How can I contact Pixum?

# Who is Pixum?

Pixum is the leading photo service in Europe with more than 2 million satisfied customers. The multiple award-winner Pixum not only offers the Pixum Photo Book, but also a large selection of photo calendars, photo gifts, photo posters, canvas prints, greeting cards and of course regular photo prints on premium photo paper.

Pixum Photo Book

Easy. Fast.
In premium quality.

Photo Prints

On premium paper.
Quick delivery.

Posters & Canvas

Make your house a home!
Up to 90x160 cm.

Photo Gifts

Unique & creative gifts, for any occasion.

Pixum prints and exposes solely on high-quality materials while using modern and environmentally-friendly printing technologies. Besides the free online storage of your images, Pixum offers many web features for the digital photo. In more than 60 international, independent tests and reviews by magazines, consumer organisations and professionals, the quality provided by Pixum is confirmed. At www.pixum.co.uk Pixum offers her services in the languages English, German, French, Dutch, Danish, Italian, Portuguese and Spanish and delivers customers throughout Europe. Pixum has been a certified Trusted Shop member for years now and is rated "VERY GOOD" there.

# What advantages do I get from this takeover?

Your advantage in an overview:

Save time & money

• New website with easy navigation
• Easy to upload images with 9 fast upload methods
• Quick delivery
• Lower prices and great products

Extensive service

• Competent customer-service available per email
• FAQ / online help with plenty of information and videos
• Free use of the prize-awarded Pixum Photo Book software
• Online albums with share feature

Massive product selection

• More than 30 different poster formats and 14 various canvas formats
• Aluminium and Acrylic Prints
• Many free designs for calendars & greeting cards
• Creative photo gifts for any occasion

# Can I trust Pixum? / Is shopping at Pixum safe?

Pixum offers you a secure and private system in which to save, share and order digital photos. Pixum strictly adheres to the legal data protection regulations and has also been a certified Trusted Shops member where we are rated "VERY GOOD”.

We care about your privacy!

We know that you care about safety and privacy when it comes to your personal information. Your trust in us is based on our promise to treat your personal data with great care and security. We can assure you that your data will only be used for internal use and for your own safety to prevent fraud. The stored data at Pixum is not passed on to third parties.

Sensitive data, such as credit card details or direct debit transactions will only be transmitted using encrypted connections and will only be stored on secure servers in encrypted form. Pixum regularly undergoes security checks, carried out by neutral and specialised third party companies, in order to guarantee the highest possible data security.

For more information read our Privacy Policy.

# What’s the product qualityat Pixum like?

Pixum solely uses high-quality materials for the production of your photo products and uses modern and environmentally-friendly printing technologies for it.

Due to the permanent quality checks of all orders, we ensure that Pixum customers receive the quality they expect. This high quality standard is confirmed in more than 60 international, independent tests and reviews. The Pixum photo service and the Pixum Photo Book have won many awards and tests – find out more here

# What happens with my open/orders?

All current orders from ColorMailer, FastLab and NetFoto will be produced and delivered as usual. You don’t have to do anything – except anticipate the joyous delivery of your photo products!

If you have any questions about a particular order, please contact our customer service

# What happens with my personal data and my stored images?

You can now easily login at www.pixum.co.uk with your account data (email and password). All stored photos from your account are stored in the area "My Pixum" in private online albums where you can add new photos easily and quickly (up to 1 GB free).

If you no longer have your login information, or have not yet received it, you can request new data here: Request new login

# What happens with my account & credit card data?

Pixum will not takeover your bank and credit card information stored at ColorMailer, FastLab and NetFoto. Because your bank and credit card information is stored on secure servers at Pixum, you will have to enter these for your first order at Pixum.

# Why do I have to accept the Terms & Conditions?

We would like to make your start on the Pixum website and the use of our services as easy as possible. Because the Pixum website offers a variety of new services and options, it is legally necessary for you to accept our general terms & conditions before you can continue shopping at Pixum.

# Can I continue to order through the ColorMailer, FastLab and NetFoto websites?

Ordering on the previous websites from ColorMailer, FastLab and NetFoto is unfortunately no longer possible. From now on you can easily order your photo products on www.pixum.co.uk. There you will find a modern website with clear navigation, more products and many more great features.

# I still have ColorMailer, FastLab or NetFoto vouchers – can I use these for Pixum?

Vouchers from campaigns and offers from ColorMailer, FastLab or NetFoto, are unfortunately not valid for Pixum. In our newsletter you will regularly find special offers and you will also be the first to be informed of news, competitions and photography tips. If you have any gift vouchers (purchased) for ColorMailer, FastLab or NetFoto, please notify us after placing the order so we can credit you for it. If you have any questions about a particular voucher, please contact our customer service

# Can I continue to use the order software from ColorMailer, FastLab and NetFoto at Pixum?

Placing an order through the order software from ColorMailer, FastLab and NetFoto is unfortunately no longer possible. The high-quality Pixum photo products can be ordered quickly and easily on the Pixum website. For the Pixum Photo Book you can download the free Pixum Photo Book software here.

# Why can’t I order an online photo book at Pixum?

The multiple award-winning xum Photo Book software offers numerous designs and options that are not always available in an online software. We are however working on an online version of our Pixum Photo Book software. Until then, you can download the free Pixum Photo Book software available for Windows, Mac and Linux users here. Profit from the many new creation options and a big product selection with various formats, colours and covers.

# I do not wish to receive any further emails from Pixum, how can I unsubscribe the newsletter?

If you no longer want to receive special offers, vouchers and news about Pixum and digital photography, please click here. On this page you can login to your account and go to the area "My Pixum" where you can change your newsletter subscription settings.

# Can I continue to order my pictures through Picasa/Flickr/Facebook?

A direct order of your images through the online platforms Picasa, Flickr and Facebook is currently not available. Pixum however does offer a free Picasa-Plugin, with which you can easily upload your photos to Pixum.

# Will Pixum deliver to my country?

Pixum delivers photo products throughout Europe. In most countries we even offer a direct Pixum website in the language of your country.

Visit us on www.pixum.co.uk to select your country and to find the offers, prices and delivery terms for your country!

If you would like to deliver your products to a different country (within Europe) you can add an alternative delivery address in the shopping basket of our online shop. This is unfortunately not possible for Pixum Photo Book orders.

Pixum can deliver in following countries:

Austria, Belgium, Croatia, Czech Republic, Denmark, Germany, Finland, France, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain (except the Canary Islands, Ceuta and Melilla), Switzerland, Sweden, Turkey, UK

Please note: this information is not valid for photo book orders. If you wish to deliver your photo book to a different country than your own, please go here for more information.

# How can I contact Pixum?

We are always here for you! Our first-class customer service is available in 8 languages, always by your side with tips and support.

If you have any questions, please contact us through the online form or send us an email to info@pixum.com, we will answer as quickly as possible.