Pixum Help
Dear Pixum user!
Welcome to our Help-area!
Here you can find support for all relevant themes in the Pixum world.
In case our keyword search function does not help you, you can always contact the Pixum-Support for your questions and requests!
Your Pixum team
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FAQ - the most frequently asked questions about Pixum
How can I upload my photos to Pixum?
Which files (format, size, colour mode etc.) can be processed at Pixum?
Does Pixum also offer matt finishing?
Will my prints correspond exactly to the files I upload (prints' format, aspect ratio, paper size, manufacturing tolerance)?
Can I join photo books with other products in one order?
Where can I find information on product pricing and postage costs?
Which payment methods does Pixum accept?
How long does it take until an order is delivered?
Can I change my order afterwards (add or delete products or change the delivery address)?
Where can I view and change my personal data and my password?
In the top right corner of the Pixum site, you find the option to login to your account. After you have successfully loged-in, you will find the link "My account" in the blue menu bar. This will take you to your account overview with the option to view and change all your personal data (including payment data).
How can I upload my photos to Pixum?
Depending on your browser, the ideal upload (Flash, Java, ActiveX or HTML) will be selected on the website. If you prefer an alternative method, you can simply select one of the other links. You can also upload using our offline client ePrint. ePrint allows you to compose your order offline and then upload and complete your order in one step.
For advanced users, we additionally offer upload via FTP.
Which files (format, size, colour mode etc.) can be processed at Pixum?
Our upload system supports files uploaded with a minimum size of 50 Kilobyte (KB) and a maximum file size of 50 Megabyte (MB).
We accept files in JPG format (Colour mode Standard sRGB, 24 Bit colour depth).
Does Pixum also offer matt finishing?
Several tests confirmed Pixum´s decision to use glossy premium photo paper only.
Here are just some of the advantages of glossy paper:
- higher brightness
- perfectly brilliant colours
- better contrast
Will my prints correspond exactly to the files I upload (prints' format, aspect ratio, paper size, manufacturing tolerance)?
For reasons of production, it is not possible to expose your files exactly pixel-by-pixel. This is due to 3 factors:
Photo format: According to our product description, we offer prints in e.g. 10cm format. We always print your photos according to their aspect ratio. This means that the shorter side will always correspond to the indicated size (here: 10cm); the size of the longer side is flexible and depends on the aspect ratio of your image file.
Photos from digital cameras most often have an aspect ratio of 4:3. Printing these in 10cm format leads to an approximate print size of 10 x 13.3 cm. If the aspect ratio is 2:3, the print size will be approximately 10 x 15 cm.
Paper sizes: The photo formats used in Europe have been rounded to full centimetre sizes. The exact sizes can be found here:
| Name | Real | max. paper size |
|---|---|---|
| 9cm format | 8.9cm | 8.9 x 13.4cm |
| 10cm format | 10.2cm | 10.2 x 15.3cm |
| 11cm format | 11.4cm | 11.4 x 17.1cm |
| 13cm format | 12.7cm | 12.7 x 19.1cm |
| 20cm format | 20.3cm | 20.3 x 30.5cm |
| 30cm format | 30.5cm | 30.5 x 45.7cm |
| 40x60cm format | 40.6cm | 40.6 x 60.9cm (fixed size) |
| 50x75cm format | 50.8cm | 50.8 x 76.2cm (fixed size) |
Manufacturing tolerance: Please note that manufacturing tolerances of 1-3mm per side (photos) or up to 1.5cm per side (posters: 30cm / 40x60cm / 50x75cm) cannot be excluded. We therefore advise you not to add borders to your files manually and to make sure that texts or other important elements are at a safe distance from the edges as they, otherwise, could be cropped.
Can I join photo books with other products in one order?
It is unfortunately not possible to ship photo books together with other products (photos, posters, fun products), as they are made in different production processes.
Where can I find information on product pricing and postage costs?
You can find all product prices and processing costs in our price list. For the majority of products, we offer bulk prices depending on volume.
Which payment methods does Pixum accept?
At the moment, Pixum offers payment only by credit card, either Visa, Master or American Express. If your Visa Electron Card has credit card functionality you can also use this to pay.
How long does it take until an order is delivered?
The production time is usually:
Photo orders 9cm to 13cm: 1 working day
Photo orders 20cm: 2 working days
Posters from 30cm: 3 working days
Fun products: 4 working days
Photo books: 3-4 working days
Please allow for an additional average shipping time of 3-5 working days (photo orders within the UK: 1-3 working days).
Express or priority delivery is currently unavailable.
Can I change my order afterwards (add or delete products or change the delivery address)?
To ensure a short production time for your order, your order data is transferred to our laboratory and integreted into the production process immediately after you finalise your order.
For production reasons it is not possible to make changes or cancellations to parts of an order.