We guarantee satisfaction

Pixum promises all customers quality materials and premium service. We're not satisfied until you are. That's our customer satisfaction guarantee.

Our satisfaction guarantee = 100% satisfied customers

We want to ensure that you enjoy your photo products. Thats why we always offer - high quality materials, friendly customer service, quick delivery and secure payment methods. Order as much as your heart desires!

When does our satisfaction guarantee apply?

In case you have recieved a photo product that you are not satisfied with, please get in touch with us within six weeks after delivery. Let us know what you are not satisfied with and include a photo of the problem. We will remake your product free of charge or refund you your money - Guaranteed!

How do I get in contact with you?

Please get in contact with our customer support team on service@pixum.com - We will ensure that your enquiry is answered as soon as we can. Our hours of operation are Monday to Friday from 9:00 - 22:00, Saturday and Sunday: 09:00 - 20:00 with exception of bank holidays.

Pixum quality

We make sure that we provide quality, that way you can rest assured that we will only deliver the best result for your photos. To prove this we have been declared winners of countless magazine tests and customer feedback. We offer:

  • We always strive to give you the highest quality during production, delivery and service.
  • We print your product with brilliant colours that never fade.
  • Throughout manufacturing and shipping we regularly perform quality controls

A lot of consumer magazines and newspapers has already declared us testwinners throughout all of Europe. A small selection of them can be found below:

Friendly customer service

Your satisfaction is of the utmost importance to us. Our competent customer service is available for questions all week. Do you have questions about your order or the product? Get in contact with us!

Our service times:
Mo. - Fr. 8:00 - 21:00
Sa. - So. 11:00 - 19:00


Exclusive services

We want to make sure that the process of creating and ordering your photo products is of no trouble and that you recieve the best products possible, thats why we have several services available for you to enjoy:

  • Online help and FAQs Regarding your account, your order and the products available
  • Helpful ideas To help you create and order your photo books
  • My Pixum area: Here you can find information about your orders (e.g. Production- and delivery times), Bills, and you can resume working on a saved product.

Quick delivery

We ensure that you recieve your ordered photo product as quick as possible. This means that you can soon enjoy your beautiful photo product shortly after placing the order!

Your order immediatly after production handed over to our partner DHL and shipped directly to you.

See our delivery times »
Check your order status

Secure payment

The entry, transfer and processing of your information takes place through a secure, encrypted and certified connection with 128 bit encryption. Your credit card information is in safe hands.

Payment options:
  • Visa / Visa debit
  • Mastercard

Secure payment with Pixum

All payment options »

For your safety:
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Our best: The Pixum Photo Book

Our champion product is the Pixum Photo Book. We offer several formats, sizes, high quality covers , matte or glossy paper and much more.

Get the Pixum photo book software here »