Pixum Customer Service
Pixum Customer Service

Questions or comments? Our customer service will be happy to assist you!

Contact our customer service

I forgot my password - now what?

It's OK if you forgot your password! We will email you a link to set a new password for your Pixum account.

It's that simple:

  • click on Login in the top right corner and then 'Forgot password?'
  • enter the email by which you're registered at Pixum
  • confirm your request by clicking on 'Send email'
  • now, check your email inbox for a new message from Pixum. If you don't find a message in the inbox, check your spam folder
  • the message we've sent you contains a link for resetting your old password. The link will take you to a page where you enter a new password for your Pixum account

Important Things to Know

A safe password is to have at least:

  • 8 digits
  • 1 letter
  • 1 number
  • 1 special character, e.g. ! or ?
  • please avoid using _underscore and any currency signs

Keep getting an error message?

What if you have got the confirming message 'Your password has successfully been updated' (in green), but the password form insists that you fill it again? Simply switch to our homepage and log in to your Pixum account!

Log in like a pro

As soon as you are in the 'log in' area, make sure to clear the password field and enter the new one manually. Sometimes, there might appear some automatically filled in entries which confuse the system.

Do you have a question?

Our competent and friendly customer service would love to help you



How to make a Pixum Photo Product

Online Editor

Quick and easy: Create, design and order in your browser directly. For creating your Photo Books, Wall Art & more. Quick and easy!

Pixum Photo World software

Take your time: make your Photo Books, Wall Art & much more on your computer. Save the draft and continue with it later offline!

Pixum app

On the go: use all your smartphone photos directly and create Photo Books, Wall Art & much more just the moment you feel inspired.